Shipping & Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package return , however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We offer India Postal services and Expedited services as well like, DHL, Aramex, Fedex etc
If you total order be below $50 then we would give you Indian post registered air mail service in order to ship your parcel which takes atleasy 20-40 days for delivery.
But if your order is above $50 then you order is applicale for expedite shipping service which would deliver your parcel in 3-6 working days but please make sure you give complete physical shipping address along with your phone number so that there are no delays.
There is no Sunday delivery and in expedited shipping the company cannot deliver to P.O. Box or military addresses (APO, FPO, etc.). If you wish to have your package delivered to these types of addresses, then we would ship it from India postal services.
*SHIPPING METHOD TO RUSSIA
Any order below $70 that is going to Russia, would only be offered postal service which takes 20-40 days for delivery and if order price is $70 and above then the would only offer Speed Post service through post office which also takes 15 days and sometimes little more.
*SHIPPING METHOD TO BRAZIL
Any order below $70 that is going to Brazil, would only be offered postal service which takes 20-40 days for delivery and if order price is $70 and above then the would can offer you expedite shipping service thorough DHL, FedEx or other but customer need to provide their Tax ID number or a Passport number as it is compulray for shipping any parcel to Brazil.
HOLIDAY SHIPPING & DELAYS
Holiday shipments are subject to special holiday hours and may be delayed due to higher than normal shipping volumes experienced by the shipping services we use. Please be aware that UPS will ocassionally issue a shipping exception for expedited shipping methods that cannot be delivered on time (i.e. 2Day or 3Day). An exception is any event or situation that causes a shipment delivery to be rescheduled. Exceptions, such as Mother Nature or an incorrect address, can occur for a variety of reasons and are explained within the detailed shipment information found when tracking your package. We are not responsible for any delays caused by our shipping vendors (i.e. Dhl or the India Postal Service).
When placing your order, please be sure to supply us with accurate information and check the information carefully before submitting your order to prevent delays. Orders with an incorrect address or shipping payment will be held until the correct information or payment is received. If you are shipping to an address different from the billing address, please be sure to to provide the different delivery address.
We endeavor to ship our products to you as soon as we receive your order. For any given day's order load, our policy is to give priority processing to orders that stipulate expedited shipping services. Normally these orders are processed within one business day of receipt if the order was placed before 12 Noon Eastern Time.
INTERNATIONAL DUTIES & TAXES
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.